FAQ



How to shop online?

Once you’re done shopping, checking out is easy and secure. You may always view the items you have added to your Cart by clicking the “Cart” button on the top right of any page. You may also checkout by clicking on the “checkout” hyperlink located on any item detail page. Once you are viewing the contents of your Cart, you may adjust quantities in your bag by changing the number to the right of items, and then by clicking “update bag” after all quantity adjustments have been made.

How do I checkout?

Once you are ready to checkout with the items in your cart, click on the proceed to checkout button in your shopping cart. Once done you will be redirected to a page where you have to fill out where you want the order to be shipped and the payment method of your choice.

What will my item look like?

The item will be a copy of the mock-up shown when you place a order. This is only a mock-up not the real item. The image may or may not be as clear as on the mock-up. The image will also be printed on the back of the item.

Item availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Which Payment Methods do you accept?

We accept following credit cards: Visa, Master Card, and American Express.

What fabric is used with most of your items?

All our clothing items are made out of 100% polyester. 

When will my order will shipped?

NOTE: All current items will ship out in 5-7 business days. Once all our items restock on the 31st these rules will change slightly like so:

Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays and weekends, and usually ship within 2-4 weeks pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. Tracking codes can and can not be provided (varies on if you paid for tracked mail). Orders take 2-4 weeks business weeks to ship out then whatever amount of time USPS or your local delivery service takes to bring it to your door step. These times are only estimates and can change during certain seasons such as the holiday season in November and December.

Where will my order be shipped from?

Depending on the item, from both overseas and locally.

What does Pre Orders mean?

Pre orders are orders that are made for upcoming stock, This means the order you will place will be made just for you and can not be refunded as he product is already made. Pre orders can take anywhere from 30-100 days. Placing the pre order will confirm that you agree to this message.

How do I get a refund?

Please read our refund policy here: https://www.jagy.ca/pages/refund-policy

 I need support how do I contact your office?

We have 1 email for support it is support@jagy.ca please do not reply to the ‘no reply’ email or to jagyshopify@gmail.com emails sent to these will not be read or replied to. If you do not have your order number (a four digit code you get right after placing a order to the email given) we can not assist you. We also have a text line which can be contacted at 424-275-3312